Privacy Policy

This Privacy Policy explains how arvolumen.com ("we", "us", or "our") collects, uses, and protects your personal information when you use War and Peace: Civil War and visit our website.

We are committed to protecting your privacy and handling your data in an open and clear manner. This policy complies with Canadian privacy laws, including PIPEDA, and the European Union's General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Information You Provide

When you use our services, you may provide us with:

• Account information (username, email address, password)
• Profile information (display name, avatar)
• Contact information when you reach out to support
• Payment information for in-game purchases (processed by secure third parties)
• Communications you send to us or other players

1.2 Information Collected Automatically

When you use our game or website, we automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Game play data (progress, achievements, in-game actions)
• Log data (IP address, access times, pages viewed)
• Location data (country and region based on IP address)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our services
• Improve our game and website
• Show you relevant content

You can control cookies through your browser settings and our cookie consent tool.

2. How We Use Your Information

We use your information to:

• Provide and maintain our game services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraud and other illegal activities
• Personalize and improve your gaming experience
• Send promotional communications (with your consent)

3. Analytics

We use analytics services to understand how players use our game and website. These services collect information sent by your device, including pages you visit and other data that helps us improve our services.

Analytics data is aggregated and does not identify individual users. You can opt out of analytics through our cookie settings.

4. Data Sharing

We may share your information with:

4.1 Service Providers

Third parties who help us operate our services, such as:

• Cloud hosting providers
• Payment processors
• Customer support tools
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activity
• Protect the safety of users

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you services
• Required by law
• Necessary for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal or business reasons.

Data Type	Retention Period
Account Information	Until account deletion + 30 days
Game Progress Data	Until account deletion + 30 days
Transaction Records	7 years (legal requirement)
Support Communications	3 years after resolution
Analytics Data	26 months (aggregated)
Marketing Preferences	Until you change them

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Ask us to fix inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Restriction: Limit how we use your data
• Objection: Object to certain processing activities
• Withdraw Consent: Change your mind about data processing

To exercise these rights, contact us at support@arvolumen.com. We will respond within 30 days.

For more details about your GDPR rights, please see our GDPR Rights page.

7. Data Security

We use industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and testing
• Access controls and authentication
• Employee training on data protection

While we work hard to protect your data, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your login information safe.

8. Children's Privacy

Our game is rated for ages 12 and up. We do not knowingly collect personal information from children under 13 (or 16 in the EU). If you believe a child has provided us with personal information, please contact us and we will delete it.

Players under 18 should have parent or guardian consent before creating an account or making purchases.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulators
• Data processing agreements with service providers
• Compliance with applicable data protection laws

10. Third-Party Links

Our website and game may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on our website
• Updating the "Last Updated" date
• Sending an email for major changes
• Showing a notice in the game

Your continued use of our services after changes means you accept the updated policy.